Au Coeur Des Ours

Important Covid-19 refund promise

As Covid 19 continues to interfere with our lives, this operator understands that many people may still feel uncertain about travelling and booking holidays abroad.

Few have travelled to the French Alps this winter, although the majority of this operator's chalets and apartments have remained open to the French public, who have enjoyed cross-country skiing, snowshoeing and all the other joys of the mountains this winter.

In this operators accommodations they've ensured the same level of service that they have always given, whilst also ensuring they follow strict hygiene protocols and of course respect local government and health authority guidelines and regulations. Their teams have been trained on the new protocols to follow and have reinforced the cleaning process with the recommended products to ensure safety for all. Particular attention is paid to frequent points of contact (door handles, remote controls, light switches…). Accommodation and communal areas are aired regularly. At reception physical distancing and a limited number of entries at one time has been put in place and antibacterial hand gel is readily available.

They are now looking forward to next winter with great anticipation and welcoming back clients from outside of France. All of the extra health and cleanliness measures that have been put in place this year, will be continued next year for your safety and security.

In the hotel lounges and bars, the seating has been re-thought out to ensure they respect social distancing and currently, there is table service only in bars and restaurants, avoiding any crowding at bars. Enhanced cleaning and hand sanitiser stations are available in numerous places.

Currently most of the communal swimming pools, Jacuzzis and saunas are closed, although in private chalets these remain open. They will monitor closely the government guidelines on opening any pool and spa facilities and again continue with rigorous cleaning protocols to ensure all guests can enjoy the facilities during their stay in a safe and relaxed environment.

Whilst it is now clear that skiing in winter 2020/21 will not be possible for most of us who live outside of France, this operator feels confident that they are moving in the direction, towards a fantastic season in 2021/2022, they will be ready and excited to welcome you.

For your added peace of mind, all winter 2021/2022 stays in properties managed by this operator, will benefit from free cancellation until 15/09/2021.

After 15/09/2021 their larger properties, i.e. their chalet collection will revert to their standard cancellation conditions, which result in the loss of deposit if you were to cancel more than 30 days before arrival.

In their hotels and apartments, conditions are a little more flexible. They are offering free cancellation until 30 days before arrival in our apartments, and until 14 days before arrival in our hotels.

Should your booking be cancelled due to another outbreak of COVID-19 after the free cancellation has passed, you will not receive a refund, but you will be offered a holiday voucher to the value of the monies paid at the time of cancellation. If you choose to postpone to the corresponding week the following year, they will allow you to do so at no extra cost, even if the cost of that week would otherwise have risen.

This operator does of course advise all clients to check the travel guidance given by both the French and their own country’s governments. Both their and our customer service department are here to answer any questions you may have.

*For accommodation offered that is not run by this operator the cancellation conditions are indicated on the description of the destination and are as per this operators T+Cs.

A copy of the full terms and conditions are available on request.

Economy Ski Pack

Perfect for entry level skiers looking for the best price. Refurbished equipment from the Sensation and Evolution categories.

• Ski types: Skis downgraded from Sensation and Evolution ranges
• Maximum age: 3 years
• Package includes: Skis, boots and poles

Atomic Nomad [S] Tune Plus

£66

Economy Skis Only

£49

Evolution Ski Pack

Entry level skis/snowboards perfect for those discovering the thrills of skiing on green and blue slopes. Manageable and reliable skis even on hard snow, that help you make progress whilst having fun.

• Ski types: Slopes, Female, Snow blades
• Snowboard types: Multipurpose
• Boots: Good quality shoes for very good comfort
• Maximum equipment age: 2 years
• Package includes: Skis/snowboard, boots and poles

Atomic Nomad [S] Tune Plus

Dynastar Active Easy

Rossignol Sprayer

Burton Ltr

£85

Evolution Skis Only

£64

Performance Ski Pack

For all skiers at home on all types of slopes and snow. Comfortable, higher-performance skis/snowboards that guarantee stability and grip even at full speed.

• Ski types: Slips, All mounting, Female
• Snowboard types: All mountain, Freestyle
• Boots: Good quality shoes for a good support
• Maximum equipment age: 2 years
• Package includes: Skis/snowboards, boots and poles

Salomon X-Drive 75 Sti

Head Absolut Joy S

Rossignol Smash 7

Burton Progression

£105

Performance Skis Only

£79

Excellence Ski Pack

For the most demanding and experienced skiers. The highest quality skis for every terrain, both on-slope and off.

• Ski types: Racing World Cup, Piste, All mountain, Free ride, Female
• Boots: Hi quality and technical shoes for very good support
• Maximum equipment age: 1 year
• Package includes: Skis, boots and poles

Salomon X–Drive 8.3

Rossignol Experience 84 CA

Atomic Cloud Eleven Arc

£121

Excellence Skis Only

£91

Adult Helmet Hire

£21

Junior Champion Ski Pack Inc Helmet (Under 12)

For children 8-11 years at the 3-star or higher, as well as for older kids 12-13 years old at any level. Booking helmets is highly recommended it for beginners and children.

• Ski types: high-quality skis (Racing skis, Twin tip skis)
• Snowboard types: Junior
• Maximum equipment age: 3 years
• Package includes: Skis/Snowboard, boots and poles

Rossignol Hero Junior Multi-Event

Burton Ltr-Kids

£66

Espoir Ski Pack Inc Helmet (Under 12)

£49

Mini Kids Ski Pack Inc Helmet (3 - 5)

Perfect for kids under 6, to safely carve their first turns. Helmets are highly recommended for children.

• Ski types: Junior
• Package includes: Skis, boots and poles

Rossignol Roostie

Rossignol Princess

£49