Chalet Boule de Neige

Important Covid-19 refund promise

If the chalet, resort or country you are due to go to closes due to Covid 19 and/or if the UK Government (or the Government of the country you are travelling from) introduces a travel ban and/or there is travel advisory in place 8 days before you are due to travel that advises against all but essential travel due to Covid 19 (e.g. in the UK if the FCO advises against all but essential travel) and/or the country you are travelling to or from imposes a mandatory quarantine on arrival then if we are unable to offer you a revised chalet or resort you will receive a 100% refund (or credit note if the customer requests this) on the monies paid directly to Mountain Heaven Ltd i.e. deposits, final payments or any extras you may have purchased directly from us. Note that official statements must have been published to announce these closures/restrictions.

Note : For all booking and final /other payments made from the 9th October 2020 onwards the 100% refund will only apply to payments made by bank transfer, for all card payments a full refund will be made less a 2% administration fee this is due to the fees we have to pay to the credit card company. All payments made to us are financially protected.

This guarantee is valid up to the day before travel however there will be no full or part refund should you decide to leave or cancel/curtail your holiday part way through your stay if the country you are travelling to or your home/return countries advice changes part way through your stay and you decide to leave once you have arrived in the resort or you do not travel/arrive on the expected day of your arrival.

The final payment date will be temporarily changed whilst there is a Covid 19 pandemic from 10 weeks before your holiday to 7 weeks before you holiday. If payment in full has not been received by us by the due date, Mountain Heaven Ltd shall have the right to cancel the booking and retain the deposit paid and in this case no refund or credit note will be due.

A copy of the full terms and conditions are available on request.

The operator of this chalet is a small company with a big wish: for you to enjoy an amazing ski holiday. So put your feet up and let them look after you, taking care of all the cooking and cleaning so you can make the most of your precious time. During your stay in one of their catered chalets we will serve you hearty breakfasts on 4 days of your stay and self-service on three days; tasty home-made cake for afternoon tea and a delicious evening meal each evening for six nights of your stay, all complimented with unlimited bottled wine.

Breakfast

As skiers ourselves, we know how important breakfast is to set you up for a good day on the mountain so on the 4 days where a cooked breakfast is provided you can take your pick from porridge and eggs cooked to order, French bread, preserves, croissants, yoghurt, muesli, cereals and a differing cooked option which includes sausages and bacon, fluffy pancakes, scrambled eggs with lardons, all served alongside fruit juice and freshly brewed coffee or our specially imported Yorkshire tea. On our self-service days, there is a good selection to choose from including cereals, bread, ham and cheese etc.

Afternoon

It’s a favourite chalet tradition, coming back to your chalet at the end of a hard day on the piste to a freshly baked cake along with tea and coffee.

Dinner

Our menu is freshly prepared to create delicious wholesome dishes that may range from local mountain favourites such as a traditional rich boeuf bourguignon to Loin of pork with caramelised apple and cider all served with delicious accompaniments and seasonal vegetables. We finish with scrumptious desserts such as a classic warming apple crumble or a melt in your mouth chocolate fondant. All of our food is complemented with a choice of handpicked wines supplied by our wine merchant Le Verre Gourmand and finally, we round off the evening with freshly brewed coffee and tea.

Wines

Your host will serve our house wine throughout the meal which we have specially chosen to accompany the dishes on our menu. We have a good selection of white and red wines based on our pre-season wine tastings which we do every year plus feedback that we receive each year from our guests. In addition, you may upgrade to our premium/luxury selection of wine by purchasing them by the case before your holiday, please see our extras section for more details and selection available.

Childrens Menu

We are always happy to provide an earlier evening meal of family favourites, for our younger guests, just let us know their likes and dislikes and we will do the rest.

Special Diets

If you have any particular dietary requirements please talk to us beforehand so we can do our best to get things just how you like it. We are able to source some ingredients for you as long as we know beforehand. Vegetarian options are available on our normal chalet menus and there is no charge for this.

We can cater for other special diets such a vegan, gluten-free, dairy-free, wheat-free, specific food allergies. Etc. There will be a charge of £50 per person per week. Any dietary requirements must be advised to us at the time of booking in order for us to be fully prepared. Due to our delivery service for food, it does mean that we cannot cater for any special diets that have not been notified to us at least 2 weeks before arrival.

Staff Day off

In order to comply with all legal regulations in France and the EU all of our chalet staff have one full day off during your stay together with two half-days off. On their days off breakfast is provided for you and it will be all laid out the night before so it will be help yourself. In the evening of the full day off, it’s a great chance to try out one of the local restaurants; your chalet host will know all the good ones and will be pleased to make a reservation for you.

Economy Ski Pack

Perfect for entry level skiers looking for the best price. Refurbished equipment from the Sensation and Evolution categories.

• Ski types: Skis downgraded from Sensation and Evolution ranges
• Maximum age: 3 years
• Package includes: Skis, boots and poles

Atomic Nomad [S] Tune Plus

£66

Economy Skis Only

£49

Evolution Ski Pack

Entry level skis/snowboards perfect for those discovering the thrills of skiing on green and blue slopes. Manageable and reliable skis even on hard snow, that help you make progress whilst having fun.

• Ski types: Slopes, Female, Snow blades
• Snowboard types: Multipurpose
• Boots: Good quality shoes for very good comfort
• Maximum equipment age: 2 years
• Package includes: Skis/snowboard, boots and poles

Atomic Nomad [S] Tune Plus

Dynastar Active Easy

Rossignol Sprayer

Burton Ltr

£85

Evolution Skis Only

£64

Performance Ski Pack

For all skiers at home on all types of slopes and snow. Comfortable, higher-performance skis/snowboards that guarantee stability and grip even at full speed.

• Ski types: Slips, All mounting, Female
• Snowboard types: All mountain, Freestyle
• Boots: Good quality shoes for a good support
• Maximum equipment age: 2 years
• Package includes: Skis/snowboards, boots and poles

Salomon X-Drive 75 Sti

Head Absolut Joy S

Rossignol Smash 7

Burton Progression

£105

Performance Skis Only

£79

Excellence Ski Pack

For the most demanding and experienced skiers. The highest quality skis for every terrain, both on-slope and off.

• Ski types: Racing World Cup, Piste, All mountain, Free ride, Female
• Boots: Hi quality and technical shoes for very good support
• Maximum equipment age: 1 year
• Package includes: Skis, boots and poles

Salomon X–Drive 8.3

Rossignol Experience 84 CA

Atomic Cloud Eleven Arc

£121

Excellence Skis Only

£91

Adult Helmet Hire

£21

Junior Champion Ski Pack Inc Helmet (Under 12)

For children 8-11 years at the 3-star or higher, as well as for older kids 12-13 years old at any level. Booking helmets is highly recommended it for beginners and children.

• Ski types: high-quality skis (Racing skis, Twin tip skis)
• Snowboard types: Junior
• Maximum equipment age: 3 years
• Package includes: Skis/Snowboard, boots and poles

Rossignol Hero Junior Multi-Event

Burton Ltr-Kids

£66

Espoir Ski Pack Inc Helmet (Under 12)

£49

Mini Kids Ski Pack Inc Helmet (3 - 5)

Perfect for kids under 6, to safely carve their first turns. Helmets are highly recommended for children.

• Ski types: Junior
• Package includes: Skis, boots and poles

Rossignol Roostie

Rossignol Princess

£49