Club Med Les Arcs Panorama

Important Covid-19 refund promise

FLEXIBLE CHANGES POLICY

Departures up until the 31st December 2021 will follow the international travel system with a flexible policy as follows:

Between 90 days and 8 days:

Red destination - Customers can change their destination and date without paying an amendment fee on the land part if the new departure date is before 30th April 2022 (if the new departure is after the 30th April 2022, normal cancellation fees apply).

Airline T&Cs apply

Non-red list destinations - If you cancel/amend your booking, our normal T&Cs apply.

Less than 8 days prior to departure:

Red destination - If the destination remains on the red list, you will be entitled to a Refund Credit Note (RCN) to either rebook for a later date (to a new date up to 12 months after your original departure date with no amendment fee) or to claim a full refund.

Non-red destinations - If the destination remains off the red list 7 days before departure, you can travel and our normal booking conditions apply.

WHAT DOES THIS MEAN

If your holiday has been cancelled due to Covid-19, you will receive a Refund Credit Note (RCN)

Club Med’s RCNs are valid until 31st January 2022 (for bookings without flights) and 30th September 2021 (for bookings with flights), in accordance with our ABTA bond.

The RCN scheme has been devised by ABTA and is in line with European Commission guidance in responding to this unprecedented crisis.

A RCN entitles you to rebook a holiday at a future date or receive a cash refund at or before the expiry date of the RCN. A RCN preserves the rights above, so please do not be concerned that you are waiving any of your rights when you receive an RCN.

A RCN also retains the financial protection that you had with your original booking with ABTA/ATOL as applicable.

• If we cancel your trip due to Covid-19 you will receive a RCN.

• If you cancel your trip due to Covid-19, you will receive a RCN, provided such cancellation was necessary in view of recommended FCO/Government advice.

• If you decide to cancel your trip for any other reason or in relation to travel for which there is no clear government guidance or FCO travel prohibition (eg cancelling scheduled travel after 15th June 2020 or cancelling for other personal reasons), Club Med’s normal Booking Conditions will apply, including our standard cancellation policy.

Our first priority now is to ensure that all customers receive RCNs as quickly as possible, to ensure that they, and the money they have paid us, are properly protected. Whilst most of our Customers will have already received RCNs, the sheer volume of customers affected by cancellations resulting from the Covid-19 crisis, the ongoing nature of the crisis (which has resulted in additional cancellations), together with additional challenges of our offices being closed, lack of access to certain systems and our entire team working from home, will inevitably result in delays.

Once all RCNs are in place, we shall turn our attention to re-bookings and refunds. Please bear with us, we are doing our best in very difficult circumstances.

If you would like to rebook your holiday to a later holiday or a different package, please note all changes necessary due to Covid-19 will be made free of charge.

If you would prefer to receive a refund for the sums you have paid, please bear with us whilst we process refunds in order. This will take some time, for the many reasons outlined above. We regret that we cannot prioritise some customers over others in this process, apart from NHS staff providing us with evidence of current NHS employment.

WHAT CAN I USE MY RCN ON?

If you would like to use your Refund Credit Note to rebook another holiday, you may rebook the same holiday for different dates or a different holiday entirely. It’s your choice!

If your original holiday booking had a scheduled departure date in either March or April, you may rebook for a holiday departing any time up to and including 30th April 2022.

For May, June, July, August, September, October, November and December departures, rebooking your holiday, including rebooking flights with the original airline, up to 12 months after the original date of travel.

Please note that flights should be booked with the original airline. If you need to book flights with a different airline, there may be an additional cost.

*Please note that for packages which do not include transport, the relevant date is the date of ‘arrival’ in resort, not ‘departure’ of flight or other transport from the UK.

CLUB MED JOINS FORCES WITH EUROP ASSISTANCE TO PROVIDE COVID-19 COVER.

At Club Med, we are committed to protecting our guests and making sure you can enjoy the dream holiday you've been waiting for. It is more important than ever to offer security to our valued customers, this is why we have updated the medical assistance cover included in our all-inclusive holidays. All stays departing until December 2022 are covered by this new Covid-19 insurance.

What is covered:

• All of your medical costs abroad will be covered, including repatriation.
• In the event of hospitalization, in addition to your medical costs, ancillary services will be covered such as accommodation costs for your accompanying persons.
• In the event of quarantine being required (linked to illness), the costs of extension to the Resort are taken into account.
• If you miss the scheduled return flight: the assistance centre will take care of and organise a new return flight according to the requirements established by the medical team.

What is not covered:

The consequences of global Covid-19 situations in the country where the Resort is located, such as:

• Closure of borders: by region/by city/closure of the airport/cancellation of a flight/closure of the Village…
• Interruption of stay : following the declaration of a state of health emergency.
• Quarantine at destination, without being sick.

A copy of the full terms and conditions are available on request.

Club Med has built its reputation on the quality of its food, unlike in a chalet, all the chefs working at Club Med are fully trained chefs. We will try and give you an idea of what you can expect, but with Club Med the choices are endless and are designed to cater for all nationalities to stay at their hotels.

Families with fussy children love Club Med, the choices are so varied and wide, even the fussiest dinner will find a perfect meal.

All food and drink are included in the cost of your holiday, these include cocktails served at the bar night and day and snacks throughout the day and of course includes the three main meals of the day.

Breakfast choices include cooked:

• Full English which will include sausage, bacon, tomatoes, mushrooms, etc.
• Continental style breakfast, freshly baked croissants, jams etc.
• Cold meats and cheese and choice of breads
• Fruit juices, milk shakes, coffee, and a wide choice of teas

Lunch choices include

Always an expensive part of a ski holiday but not with Club Med as it’s included.  The choices are endless

Massive choice of starters:

• Cooked steaks, beef, lamb, fish dishes etc.
• Freshly cooked vegetables
• Huge choices of deserts
• Unlimited table wine

(If your Club Med hotel is ski in ski out you come back to the hotel for lunch, if your hotel isn’t ski in ski out, Club Med will have a mountain restaurant exclusively for Club Med guests) Please ask us for details

Evening meal

Before dinner is served canapés will be served in the bar area

The evening meal is what a Club Med holiday is all about, it would be impossible for us to list all the choices here, but dishes will come from all corners of the world and will include, Savoyard inspired dishes, Asian dishes, French dishes. We have even been served oysters and lobster. They could be perhaps 20+ choices of desert and a huge selection of starters.  Wine is unlimited a choice of several reds, whites and rose wines are available

Economy Ski Pack

Perfect for entry level skiers looking for the best price. Refurbished equipment from the Sensation and Evolution categories.

• Ski types: Skis downgraded from Sensation and Evolution ranges
• Maximum age: 3 years
• Package includes: Skis, boots and poles

Atomic Nomad [S] Tune Plus

£66

Economy Skis Only

£49

Evolution Ski Pack

Entry level skis/snowboards perfect for those discovering the thrills of skiing on green and blue slopes. Manageable and reliable skis even on hard snow, that help you make progress whilst having fun.

• Ski types: Slopes, Female, Snow blades
• Snowboard types: Multipurpose
• Boots: Good quality shoes for very good comfort
• Maximum equipment age: 2 years
• Package includes: Skis/snowboard, boots and poles

Atomic Nomad [S] Tune Plus

Dynastar Active Easy

Rossignol Sprayer

Burton Ltr

£85

Evolution Skis Only

£64

Performance Ski Pack

For all skiers at home on all types of slopes and snow. Comfortable, higher-performance skis/snowboards that guarantee stability and grip even at full speed.

• Ski types: Slips, All mounting, Female
• Snowboard types: All mountain, Freestyle
• Boots: Good quality shoes for a good support
• Maximum equipment age: 2 years
• Package includes: Skis/snowboards, boots and poles

Salomon X-Drive 75 Sti

Head Absolut Joy S

Rossignol Smash 7

Burton Progression

£105

Performance Skis Only

£79

Excellence Ski Pack

For the most demanding and experienced skiers. The highest quality skis for every terrain, both on-slope and off.

• Ski types: Racing World Cup, Piste, All mountain, Free ride, Female
• Boots: Hi quality and technical shoes for very good support
• Maximum equipment age: 1 year
• Package includes: Skis, boots and poles

Salomon X–Drive 8.3

Rossignol Experience 84 CA

Atomic Cloud Eleven Arc

£121

Excellence Skis Only

£91

Adult Helmet Hire

£21

Junior Champion Ski Pack Inc Helmet (Under 12)

For children 8-11 years at the 3-star or higher, as well as for older kids 12-13 years old at any level. Booking helmets is highly recommended it for beginners and children.

• Ski types: high-quality skis (Racing skis, Twin tip skis)
• Snowboard types: Junior
• Maximum equipment age: 3 years
• Package includes: Skis/Snowboard, boots and poles

Rossignol Hero Junior Multi-Event

Burton Ltr-Kids

£66

Espoir Ski Pack Inc Helmet (Under 12)

£49

Mini Kids Ski Pack Inc Helmet (3 - 5)

Perfect for kids under 6, to safely carve their first turns. Helmets are highly recommended for children.

• Ski types: Junior
• Package includes: Skis, boots and poles

Rossignol Roostie

Rossignol Princess

£49