Chalet Kakisa

This operator believes exceptional service isn't about grand gestures. It's about quietly taking care of the details.

The details that make travelling with children easier and a celebration feel special. The details that mean your lift pass is waiting at breakfast, your favourite wine is already chilled, and someone is always on hand when you need them. The details that have defined how we've looked after guests for more than 35 years. And the details why so many choose to holiday with us again and again.

Before you even leave home

A great ski holiday begins long before your flight takes off. From the moment you book, our experienced Alpine Account Managers are on hand to help you plan every aspect of your trip.

• Need advice on the right resort?
• Not sure which chalet best suits your group
• Looking for ski lessons, childcare or airport transfers?

We're here to help.

Hospitality that feels personal

They know that every guest is different. Some are celebrating a special birthday. Others are introducing their children to skiing for the first time. Some travel with grandparents. Others simply want a week where someone else takes care of everything.

Whatever brings you to the mountains, our teams take the time to understand what's important to you. It's one of the reasons so many guests tell us their holiday feels personal rather than procedural.

Exceptional food. Thoughtfully delivered.

Food has always been one of the highlights of a holiday with this operator. From hearty breakfasts before first lifts to freshly baked afternoon tea and relaxed evening dinners, every meal is designed specifically for life in the mountains.

But it's not just what they serve - it's how they serve it.

Whether that's helping families with earlier children's suppers, catering for dietary requirements or allowing guests booking the whole chalet to choose selected evening mains before they travel, they believe hospitality should be flexible as well as delicious.

Families welcome

Travelling with children should feel exciting, not stressful. From dedicated Bear Cubs childcare and private ski nannies to children's high tea, baby food, weaning support and meals tailored around allergies and preferences, every detail is designed to make family holidays easier. Whether your toddler wants pasta every night or your baby is just beginning weaning, they'll work with you to make mealtimes feel effortless.

Concierge & guest services

Once you're in resort, local teams continue looking after the details.

• Need restaurant recommendations?
• Fancy a massage after skiing?
• Want to arrange a special surprise?
• Looking for the best mountain lunch?

Their Concierge team is on hand throughout your holiday to help you make the most of your time in the Alps. Sometimes it's the smallest details that create the biggest memories.

Looking for something even more personal?

The Platinum Experience

Available in selected CLUB Chalets, Platinum is their most personalised holiday experience.

With dedicated pre-departure planning, bespoke dining, enhanced hospitality and thoughtful touches throughout your stay, Platinum allows you to tailor your holiday around your group long before you arrive in resort. Because true luxury isn't about having more, but having everything taken care of.

It's the little things

They know that luxury isn't always about what's included. Sometimes it's about how you're looked after, like a warm welcome after a long journey or a birthday cake arranged in secret. Helping children settle into childcare or remembering your favourite drink. Recommending the perfect mountain restaurant, or finding a ski instructor who suits your confidence.

These are the moments guests remember long after they've returned home, so they mean it when they say they take care of the little things.

What's included?

Breakfast

Start every ski day with a generous cooked and continental breakfast, freshly prepared by your chalet team on six mornings each week. On your chalet team's well-earned day off, you'll find a plentiful self-service continental breakfast waiting for you to enjoy at your own pace.

Afternoon Tea

Freshly baked cakes or biscuits, bread, preserves and hot drinks await your return from the slopes each afternoon. On your chalet team's day off, homemade afternoon tea is still provided, ready for your return after skiing.

Dinner

On six evenings each week, enjoy a relaxed three-course dinner accompanied by carefully selected wines, followed by cheese and coffee. For a taste of the wines we serve, please view our wine list, curated in collaboration with Master Sommelier Xavier Rousset.

Your chalet team's day off is the perfect opportunity to discover the local alpine dining scene. The Concierge team will be delighted to recommend and reserve one of their favourite mountain restaurants, allowing you to experience the flavours of the resort.

Champagne & Canapés

Begin and end your holiday in style with champagne and canapés served on the first and last evenings of your stay.

Chalet food & menus

With this operator, food is far more than part of your catered chalet package. It's part of the experience.

Their Catering Manager and Executive Chef carefully design every menu around the rhythm of a ski holiday, balancing comforting favourites with lighter dishes, seasonal ingredients and restaurant-quality cooking that satisfies hungry skiers after a day on the mountain.

Whether you're staying in a classic catered chalet, our premium CLUB Collection or Bear Lodge Hotel, every meal is prepared with the same attention to detail, warm hospitality and genuine passion for great food.

Classic catered chalets

Their classic catered chalets combine everything guests love about traditional chalet holidays with the flexibility modern skiers appreciate.

Across six days and evenings you’ll enjoy:

• Cooked and continental breakfast options
• Freshly baked afternoon tea
• Three-course evening dinner
• Hand-selected wines with dinner
• Cheese and coffee, with homemade chocolate truffles or fudge
• Champagne and canapés on the first and last evening
• Choose Your Chalet Menu
• Guests who book the whole chalet can also enjoy Choose Your Chalet Menu, which gives you the opportunity to select six evening mains before you travel and tailor the week's dining around your group's preferences.

Your chalet team's day off

On one day of your holiday, your chalet team enjoys a well-earned day off. They've made sure you're still well looked after, with a generous self-service continental breakfast waiting in the morning and freshly baked afternoon tea ready for your return from the slopes.

The evening offers the perfect opportunity to experience the local alpine dining scene. The Concierge team will be delighted to recommend and reserve one of our favourite restaurants, helping you discover the flavours of the resort.

The CLUB Collection

Their premium CLUB collection offers an elevated dining experience in some of our finest chalets, with a dedicated Chef and host team providing attentive, personal service throughout your stay.

Guests enjoy enhanced catering, beautifully prepared dishes and thoughtful hospitality throughout the week.

When your CLUB Chalet is booked exclusively, your Head Chef will design a menu around your group's tastes, favourite dishes, celebrations and dietary requirements. For shared occupancy weeks, guests enjoy a choice of starters, mains and desserts each evening.

Additional highlights include:

• Daily breakfast service
• Enhanced afternoon tea
• Canapés on six evenings
• Complimentary beer, wine and cordials throughout the day

Bear Lodge Hotel

Guests staying at Bear Lodge Hotel enjoy relaxed restaurant-style dining every evening. Choose from a selection of starters, mains and desserts, all freshly prepared by the kitchen team and served in our welcoming alpine restaurant. Combined with daily housekeeping, a lively bar and comfortable surroundings, Bear Lodge offers a different style of catered ski holiday while maintaining the same commitment to exceptional food and hospitality.